1. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to repair or replacement where goods fail to meet acceptable quality standards and the failure is not major.
Nothing in this warranty limits your statutory rights.
2. Warranty Coverage & Period
HARIO provides the following warranties from the original purchase date shown on your receipt or invoice:
Lifetime Structural Warranty
Covers manufacturing defects in structural components and welded joints under normal intended use.
24-Month Parts Warranty
Covers manufacturing defects in locks, locking mechanisms, hinges, gas struts, drawers, drawer runners and other factory-supplied mechanical fittings.
3. Installation Requirements
This voluntary warranty applies only to products installed by HARIO or HARIO-authorised installers and used in accordance with applicable installation and maintenance instructions.
Damage caused by unauthorised or incorrect installation, or failure to follow HARIO instructions, is excluded. Statutory ACL rights remain unaffected.
4. Warranty Exclusions
This voluntary warranty does not cover damage or failure caused by:
- Incorrect installation, unauthorised modifications or repairs.
- Overloading or exceeding specified load ratings.
- Harsh off-road use or operation outside intended conditions.
- Accidents, collisions, misuse or negligence.
- Theft, attempted theft or vandalism.
- Natural disasters, fire, floods or severe weather.
- Corrosion caused by salt, chemicals, moisture or poor maintenance.
- Unauthorised third-party accessories or electrical modifications.
- Normal wear and tear, including scratches, dents and surface deterioration.
Paint & Surface Finish: Scratches, chips, fading, corrosion and deterioration caused by use, environmental exposure, external damage or improper maintenance are excluded from this voluntary warranty.
Manufacturing defects and statutory ACL rights remain subject to applicable law.
5. Warranty Claims
To submit a claim, email sales@utehario.com.au with proof of purchase, installation details, a description of the issue and relevant photographs.
HARIO may request further information or inspection. Prior written authorisation is required before returning products. Unauthorised returns may be refused, subject to ACL rights.
6. Warranty Remedies
For valid voluntary warranty claims, HARIO may repair or replace defective products or components. Equivalent replacements may be provided where identical items are unavailable.
ACL remedies, including a customer’s right to choose a refund or replacement for a major failure, remain unaffected.
7. Claim Costs
If a claim is rejected after assessment, HARIO may charge reasonable inspection, freight or assessment costs where lawful and communicated in advance.
HARIO will cover costs required under the ACL for valid statutory claims.
8. Claim Review
Customers may request a review of a warranty decision by providing additional information or evidence. HARIO will respond as soon as reasonably practicable.
9. Governing Law
This warranty is governed by the laws of Victoria, Australia, with non-exclusive jurisdiction of Victorian courts.
10. Privacy
Personal information collected for warranty claims is handled in accordance with HARIO’s Privacy Policy and applicable Australian privacy laws.
11. Contact Us
HARIO Customer Support
Address: 1/51–53 Hallam South Road, Hallam VIC 3803, Australia
Email: sales@utehario.com.au