FAQ’s

Our Service Bodies and Canopies are manufactured using premium-quality 3mm thick, 5000-series marine-grade aluminium, offering excellent strength, durability and corrosion resistance. This ensures a strong, lightweight and long-lasting product built to withstand tough Australian conditions.

Absolutely! As one of the few companies in the industry with a strong Australian manufacturing background, we understand what it takes to build products that can withstand tough off-road conditions.

All our Service Bodies and Canopies feature reinforced MIG welding at critical structural and high-stress points, ensuring exceptional strength, durability and reliability, even in demanding off-road environments.

Unlike many importers with limited hands-on manufacturing experience, our extensive knowledge of structural design, welding techniques and real-world Australian conditions gives us a significant advantage.

Our products are engineered for serious off-road use, not just built to look tough.

Please note: While our products are designed for off-road use, damage resulting from extreme off-road driving, excessive impacts, vehicle overloading, misuse or operation beyond the product’s specified design limits may not be covered under our warranty. All warranty claims are assessed in accordance with our Warranty Terms and applicable Australian Consumer Law.

If you know exactly what you need, ordering directly through our website is the fastest and easiest option. Our team prioritises online orders every morning to ensure they are processed as quickly as possible.

If you’re unsure about any product specifications, options or accessories, our friendly and experienced team is always happy to guide you through the details.

Simply give us a call or send us an email, and we’ll respond promptly to help you finalise your requirements and get your order underway as quickly as possible.

Absolutely! We offer Australia-wide delivery, with an extensive network of freight depots across all Australian states, giving you the flexibility to choose a convenient collection location.

We also offer door-to-door delivery, bringing your order directly to your home or business.

We typically maintain plenty of stock ready for dispatch. Once payment is received, please allow approximately 5 business days for order preparation, as we may need to install or customise accessories such as trundle drawers, water tanks, internal drawers and other optional extras to suit your requirements.

Once dispatched, delivery typically takes 7–10 business days, depending on your location and distance from our warehouse.

We have a dedicated professional packing team to ensure every product is carefully prepared and securely protected for transportation.

All our Service Bodies and Canopies are packed using custom-designed heavy-duty pallets and multiple layers of protective bubble wrap to provide maximum protection during transit.

We take extra care throughout the packing process to minimise the risk of damage and ensure your products arrive safely and in excellent condition, no matter where you are in Australia.

No additional installation parts are required! We supply all the necessary mounting brackets, bolts, nuts and other essential hardware needed to install your Service Body or Canopy.

If you’re unsure about anything or believe any components may be missing, please don’t hesitate to contact us by phone or email. Our team will prioritise your enquiry and assist you as quickly as possible to ensure a smooth and hassle-free installation.

We offer flexible payment options depending on whether you choose installation, factory pickup or delivery.

For Melbourne installation or factory pickup:

A 20% deposit is required to confirm your order. The remaining balance can be paid after installation or at the time of collection.

We accept cash, EFTPOS and bank transfers. If paying by bank transfer, please arrange payment in advance, as all funds must be cleared in our account before your vehicle or products can be released.

For Australia-wide delivery:

• In-stock products: Full payment is required before we arrange shipping.
• Out-of-stock products: Only a 10% deposit is required to secure your order. The remaining balance is payable once your products arrive in stock, before dispatch.

Yes, order changes or cancellations may be possible, subject to the following conditions:

• Standard Products: A 10% restocking fee, calculated on the total order value, applies to cancellations or returns.
• Custom-Made Products: A 50% restocking fee, calculated on the total order value, applies to cancellations or returns.
• Product Condition: All returned products must be completely unused and in their original condition. Products that have been used, scratched, drilled, modified or installed are not eligible for change-of-mind returns or refunds.

Please contact our team by phone or email as soon as possible if you wish to change or cancel your order.

Please note: These conditions apply to change-of-mind cancellations and returns and do not affect your rights under the Australian Consumer Law.

If a return is required due to a product defect or damage during transit, HARIO will cover the reasonable return shipping costs.

However, if you decide to return a product due to a change of mind, you will be responsible for the return shipping costs, and the original delivery fee is non-refundable.

Important – Please inspect your delivery before signing!

All our shipments are covered by freight insurance. We strongly recommend that you carefully inspect the external packaging for any visible damage before signing the delivery receipt.

If you notice any damage, please make sure it is clearly noted on the delivery paperwork, take photos and contact us immediately.

Please be aware that signing for a delivery without noting visible damage may affect the freight insurance claim process and could result in additional return shipping costs.

These conditions do not affect your rights under the Australian Consumer Law.