1. About This Policy
BAT INDUSTRIES PTY LTD, trading as UTEHARIO (referred to as “HARIO”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
This Policy explains how we collect, use, store and disclose personal and credit-related information when you visit our website, purchase our products or use our services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Privacy (Credit Reporting) Code.
2. Information We Collect
Depending on your interactions with HARIO, we may collect:
- Personal details, including name, address, phone number and email.
- Order history, invoices, billing and payment information.
- Product enquiries, purchases and customer correspondence.
- Vehicle details, including make, model, year, registration and VIN.
- Vehicle condition reports, installation records, photographs, videos and customer signatures.
- Information relating to warranties, repairs and customer support.
- Website activity, IP address, browser information, device details and cookies.
- Other information you voluntarily provide.
Where relevant to credit applications, we may also collect identification details, credit history, repayment information and creditworthiness information in accordance with applicable law.
3. How We Collect Information
We may collect personal information when you:
- Visit or interact with our website.
- Request a quote, 3D design or product information.
- Purchase products or arrange delivery and installation.
- Contact us by phone, email, social media or other communication channels.
- Submit warranty claims, reviews or enquiries.
- Participate in promotions or marketing activities.
- Apply for a credit account, where available.
Information is generally collected directly from you, but may also be obtained from authorised representatives, service providers or other lawful sources.
4. How We Use Your Information
We may use your personal information to:
- Process orders, payments, deliveries and installations.
- Prepare quotations, designs and product recommendations.
- Provide customer service, warranty support and repairs.
- Maintain transaction, installation and business records.
- Improve our products, website and customer experience.
- Send promotional offers and marketing communications where permitted by law.
- Prevent fraud, manage accounts and recover outstanding payments.
- Assess credit applications where applicable.
- Meet legal, taxation, insurance and regulatory obligations.
We will not use or disclose your personal information for unrelated purposes unless permitted or required by law.
5. Sharing Personal Information
Where reasonably necessary for our business operations, we may share information with:
- Employees, authorised installers and contractors.
- Freight, delivery and logistics providers.
- Payment processors and financial service providers.
- Website hosting, IT, analytics and marketing providers.
- Accountants, auditors, insurers and professional advisers.
- Related companies and authorised business partners.
- Credit reporting bodies and debt collection providers, where legally applicable.
- Government authorities where required or authorised by law.
We take reasonable steps to ensure information is handled appropriately by service providers.
6. Overseas Disclosure
Some third-party service providers, including cloud hosting, payment, website and marketing platforms, may process or store personal information outside Australia.
Where overseas disclosure occurs, HARIO will take reasonable steps required by applicable privacy laws to protect personal information and ensure appropriate handling by overseas recipients.
Where required, we will provide information about the countries in which overseas recipients are likely to be located.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse visitor activity and support relevant advertising.
These may include:
- Essential Cookies: Required for website operation and online shopping functions.
- Analytics Cookies: Help us understand website traffic and performance.
- Functional Cookies: Remember preferences and improve user experience.
- Advertising Cookies: Support relevant advertising and marketing campaigns.
Third-party analytics and advertising services may also collect website usage information.
You can manage or disable cookies through your browser settings, although some website features may be affected.
8. Credit Reporting
Where HARIO offers credit facilities or assesses credit applications, we may collect and disclose credit-related information in accordance with the Privacy Act and applicable credit reporting requirements.
This may include identity verification, credit assessments, repayment history and relevant financial information.
Where applicable and legally permitted, information may be exchanged with credit reporting bodies such as Equifax or Experian.
Customers may have rights to access or correct credit-related information and request restrictions on certain uses by credit reporting bodies.
Any credit reporting activities will be conducted only where authorised by law.
9. Marketing Communications
HARIO may send customers information about products, promotions, special offers and services where permitted by law.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.
Opting out of marketing will not affect essential communications relating to orders, payments, deliveries or warranties.
10. Data Security & Retention
We take reasonable steps to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure.
Information may be stored electronically or in physical records with appropriate security measures.
We retain personal information only as long as reasonably necessary for business, warranty, taxation, legal or regulatory purposes.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed completely secure.
11. Access & Correction
You may request access to personal information we hold about you or ask us to correct inaccurate or outdated information.
Requests can be made by emailing sales@utehario.com.au.
We may request identity verification before processing your request and will respond within a reasonable timeframe.
Access or correction may be refused in circumstances permitted by law, with reasons provided where required.
12. Privacy Complaints
If you have concerns about how HARIO handles your personal information, please contact us using the details below.
We will review your complaint and aim to respond within 30 days.
If your concerns remain unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
13. Third-Party Websites
Our website may contain links to third-party websites or services.
HARIO is not responsible for the privacy practices or content of external websites. We encourage customers to review their respective privacy policies.
14. Changes to This Policy
HARIO may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The latest version will be published on our website with the updated effective date.
15. Contact Us
For privacy enquiries, access requests, corrections or complaints, please contact:
BAT INDUSTRIES PTY LTD
Trading as UTEHARIO (HARIO)
ABN: 20 614 417 266
Address: 1/51–53 Hallam South Road, Hallam VIC 3803, Australia
Email: sales@utehario.com.au