What can be returned?
Every HARIO product is covered by warranty — lifetime structural plus 2 years on parts for Australian-made builds, and 24 months for imported standard-size products — covering structural and mechanical aspects including locks, gas struts and hinges. See Warranty Terms & Conditions for full coverage.
Delivery inspection — the 24-hour rule
Inspect your product on arrival (or at factory pickup). Any defect found must be reported within 24 hours of signing for delivery or collecting your order — call 1300 70 70 31 or email sales@utehario.com.au with full details of the fault and photo evidence.
Doesn’t fit your vehicle?
If the product does not fit your application, a return is offered provided the claim is reported within 24 hours of delivery or pickup. The product must be unused and in original condition; return freight is at the buyer’s cost unless the error is ours.
How claims are resolved
- Lodge your claim with photos within the required timeframe
- We will first attempt to repair the fault — most issues are resolved quickly at our Hallam factory or via approved local repair
- If a fault cannot be repaired, we will replace the product or affected component
- Where neither is possible, a refund will be provided in accordance with Australian Consumer Law
What is not covered
- Damage caused by natural disaster or severe weather events
- Theft or attempted theft, and any damage occurring in the course of it
- Misuse, overloading or unauthorised modification
- Normal wear and tear
Nothing in this policy limits your rights under Australian Consumer Law.